Monthly Archives: September 2011

September 20, 2011
9:09 pm
by: john

Kindly Upgrade

I have seen it a fairly large number of times recently. Someone will have a UC install that is having problems that could be resolved by a simple upgrade. Well, not so simple it turns out. Put simply, the problem … Continue reading →

Posted in Uncategorized

September 14, 2011
7:57 pm
by: john

Voice Translation Rules 101

In my opinion, voice translation rules are one of the most powerful tools available with the H.323 feature set on IOS. This also includes CME since it is basically an H.323 gateway with some additional functionality. With the voice translation … Continue reading →

Posted in Voice Gateways

September 9, 2011
7:12 pm
by: john

UCCX Services Unknown

Just a short note today about some fun I recently had with UCCX. A customer called me recently and said that they were having trouble adding agents to their UCCX cluster.  We quickly went over the process to make sure … Continue reading →

Posted in UCCX