Kindly Upgrade
Uncategorized / September 20, 2011

I have seen it a fairly large number of times recently. Someone will have a UC install that is having problems that could be resolved by a simple upgrade. Well, not so simple it turns out. Put simply, the problem with unified communications is the same as the benefit of unified communications: it’s unified! When you have a solution that involves communications manager, presence, contact center, voicemail, conferencing services attendant console and more your upgrade goes from a very simple night of “watching the blue bar” to a lot of research and then some contortions on upgrade night to make sure everything is done in the correct order. Because it is unified, you now have to check all components of your UC system and make sure they are compatible with the new version. And that’s if you are able to upgrade. I say “if” instead of when because of one particular scenario that I have seen played out several times over the past few months. Here is the setup: Company XYZ is on Communications Manager 7.1(something). They are also running Unified Contact Center Express 8.0.2SU3. They have arrived at this version for two reasons: 1. The version of Communications Manager…