Little Phones
Uncategorized / October 12, 2011

I recently had the experience of installing one of Cisco’s newer small business phone systems, the UC320. In the spirit of full disclosure, I think it would be safe to say that I’m a Cisco snob. I have always stayed as far away from anything Cisco marked “small business” (UC500, UC320, anything made by Linksys) as I could. I have grown accustomed to all of the features, expandability, and redundancy that a full Communications Manager system. If someone asked me if you can do something in CallManager, the answer was usually yes, even if I had to do some crazy configuration to fulfill the request. The small business product line always seemed not so customizable and for that I didn’t have the comfort of saying yes where I could before. Several months ago, our Cisco small business rep came by and asked us if we would like to participate in a seed program. If we did a few things (pre-sales calls, made a sale, filled out surveys, etc) then we would get to keep the demo unit that they shipped to us (a UC320 and two SPA504 phones). You probably already know that I signed up for the opportunity, after…