Killing Puppies
Fax / May 1, 2012

Faxes are one of those things that gives every IP telephony engineer a headache at one point in their lives or another. So much so that it’s common to hear people say, “Every time you send a fax a puppy dies”. But even with the troubles that IP introduces, there are just some problems that could only be created by the end user sending the fax. In this post, I’m just going to re-count some of the fun fax experiences I have had and heard about that had nothing to do with the underlying technology.   The Flip Shortly after a conversion to IP, I had a customer call me and tell me that the fax machine for one user was having a problem. Apparently every time she sent a fax it was received on the other end as blank. The fax machine still received faxes just fine and it printed out confirmation pages as if the faxes were going through as intended. Unfortunately, I was remote so I had them send me a fax. Yes indeed, I got six pages of blank fax with the fax machine added header and footer lines printed. We went back and forth for…