Memory Fake Out
Uncategorized / October 22, 2013

I have been working with a customer and their Cisco WebEx Meeting Server install for the past month or two.  Overall, I would say it’s a decent product in the very early stages of development.  My review of the product is maybe for a different time, I’m writing this to specifically address one odd issue and the roundabout way of how we had to deal with TAC to get to an almost resolution. A few weeks ago, this customer called me and said, “Hey John, the memory on the CWMs server keeps climbing in usage but no one is using the server yet.”  Apparently the memory usage as being reported by the server started off at approximately 30% used after a reboot and by the time that he contacted me it was up to over 60%.  We checked a couple of things and over the course of the next couple of days it was over 70%.  Being the new product that this is, I decided to open a TAC case, maybe there is some troubleshooting tool that I’m not familiar with. Within ten or fifteen minutes of the first conversation with my TAC engineer he says, “This is an expected…