Is Your Backup Worthless?
Communications Manager / May 13, 2014

I have been doing a lot of upgrades to customer Cisco Unified Communications Manager clusters recently.  Upgrades to 9.1 and 10 mostly, and a lot of people are transitioning to new hardware.  When we sit down and discuss the project, one of the first questions that I always ask is, “Do you have your cluster security password?”  In the last four upgrades that I have done the answer has been no 100% of the time.  Hold on, let me step back, three of them said, “I don’t know what that is” and one said no.  But they all ended up being a no because no one appeared to have it documented. Now before you say, “well John, you’re the partner engineer, you should have this,” I will say that I agree.  Unfortunately, in all four of these cases the cluster was installed by another partner, I’m not going to mention who and play the blame game, I just wanted to explain why we are in the situation that we are in. The last customer that I was working with on this started out thinking that this was probably just a minor imposition, after all there is a process (which I…