Little Phones
Uncategorized / October 12, 2011

I recently had the experience of installing one of Cisco’s newer small business phone systems, the UC320. In the spirit of full disclosure, I think it would be safe to say that I’m a Cisco snob. I have always stayed as far away from anything Cisco marked “small business” (UC500, UC320, anything made by Linksys) as I could. I have grown accustomed to all of the features, expandability, and redundancy that a full Communications Manager system. If someone asked me if you can do something in CallManager, the answer was usually yes, even if I had to do some crazy configuration to fulfill the request. The small business product line always seemed not so customizable and for that I didn’t have the comfort of saying yes where I could before. Several months ago, our Cisco small business rep came by and asked us if we would like to participate in a seed program. If we did a few things (pre-sales calls, made a sale, filled out surveys, etc) then we would get to keep the demo unit that they shipped to us (a UC320 and two SPA504 phones). You probably already know that I signed up for the opportunity, after…

Kindly Upgrade
Uncategorized / September 20, 2011

I have seen it a fairly large number of times recently. Someone will have a UC install that is having problems that could be resolved by a simple upgrade. Well, not so simple it turns out. Put simply, the problem with unified communications is the same as the benefit of unified communications: it’s unified! When you have a solution that involves communications manager, presence, contact center, voicemail, conferencing services attendant console and more your upgrade goes from a very simple night of “watching the blue bar” to a lot of research and then some contortions on upgrade night to make sure everything is done in the correct order. Because it is unified, you now have to check all components of your UC system and make sure they are compatible with the new version. And that’s if you are able to upgrade. I say “if” instead of when because of one particular scenario that I have seen played out several times over the past few months. Here is the setup: Company XYZ is on Communications Manager 7.1(something). They are also running Unified Contact Center Express 8.0.2SU3. They have arrived at this version for two reasons: 1. The version of Communications Manager…

Do Over
Uncategorized / June 30, 2011

Earlier today I decided to dust off an old Twitter account (@agent20125) so that I could use it to tweet some about some of the technical/work/nerdy things in my life. I realized that as far as that part of my life was concerned I had been pretty stagnant and not networking or really even studying anything. I thought more and more about this and then remembered this web site which has been restarted more times than I care to admit. I decided to start it up again but get rid of everything old and redo the focus. Im not just going to post tutorials. I’m not going to post any of one type of thing. The format is fairly wide open. A long time ago, a teacher of mine told me that if you aren’t reading at least three things relative to your field then you are falling behind. I don’t know if the number is quite correct, but one thing is for certain. I haven’t been reading enough and I have been falling behind. Well, that’s going to change. My goal is to try to start reading more in depth information about things I already know and to branch…