I’ve known the guys behind and many of the delegates for Network Field Day for quite some time now.  In fact, the Network Field Day guys were kind of instrumental in helping me get Engineering Deathmatch off the ground.  I’ve even attended some of their smaller events, but this week I will be attending my first Network Field Day event as a delegate.  I’m pretty excited about this as it helps me continue to pursue my goal of g...

As I posted last week, I have started studying some items related to AWS with the goal of attaining the associate level solutions architect certification.  In an effort to do that, I’m blogging about some (not all) of what I have learned.  This week I’m going to try and do a high level fly by of the services that AWS offers. Just looking in the AWS console you can see that there are a TON of things that you can select from with ser...

I was looking back over my career recently and considering how long I have been focused on unified communications (voice over IP, collaboration, whatever you want to call it) in general and Cisco UC in specific.  It was a really long time.  We’re talking 16-17 years.  It really got me thinking, and I’ve decided that I am going to work at branching out a bit more.  With that in mind, I am starting a course of study to learn more abo...

My son has gotten to the age where he doesn’t know that he wants for Christmas and is resorting to just asking for money (he’s saving up for a new computer).  I’ve never really liked just giving money to the kids, but I wanted to give some money to go towards that new computer, so instead of just giving it to him I created a scavenger hunt.  And because we are both nerds, I had to integrate some technology into the scavenger ...

Is Your Backup Worthless?
Communications Manager / May 13, 2014

I have been doing a lot of upgrades to customer Cisco Unified Communications Manager clusters recently.  Upgrades to 9.1 and 10 mostly, and a lot of people are transitioning to new hardware.  When we sit down and discuss the project, one of the first questions that I always ask is, “Do you have your cluster security password?”  In the last four upgrades that I have done the answer has been no 100% of the time.  Hold on, l...

Does Your Call Center Need More Hair Care?
UCCX / March 20, 2014

With the release of Cisco Unified Contact Center Express 10, Cisco has brought the Finesse desktop for agents and supervisors to Express from the Enterprise version of contact center.  Is this good?  Is this bad?  Have we resorted to using hair care products to improve customer care?  Maybe, let’s find out.  Keep in mind that this post is specifically about the new Finesse and not the other changes in UCCX 10.  Maybe in a futur...

IM&P Wipeout
IM&P / January 10, 2014

Just a quick note for something I ran into recently. Last week I was upgrading Cisco Unified Presence 8 to IM & Presence Sever 9.1.1.  This was a refresh upgrade, so required a reboot.  When the server rebooted it looked as if you were booting a new server off the bootable ISO rather than using an upgrade disk.  It went through the part where it asks what product is being installed and then brought up a message that said: The ver...

Memory Fake Out
Uncategorized / October 22, 2013

I have been working with a customer and their Cisco WebEx Meeting Server install for the past month or two.  Overall, I would say it’s a decent product in the very early stages of development.  My review of the product is maybe for a different time, I’m writing this to specifically address one odd issue and the roundabout way of how we had to deal with TAC to get to an almost resolution. A few weeks ago, this customer cal...

Going Pro
Uncategorized / August 19, 2013

If you talk to enough people that I know, you will eventually come across at least one person that says, “He wins everything!”  A few weeks ago, my friend Amy would have been the one most loudly claiming that I did win everything.  It was about that time that the folks at 2Ring sent me a message to let me know that I had won their Microsoft Surface Pro at a drawing they had at Cisco Live.  I was excited of course, winning...